Best of Byward is a local grocery delivery service that delivers to Ottawa and the surrounding region. While we can deliver as far as Hull or Navan, for example, we aren't able to deliver to other municipalities.
Orders placed before 4 pm can be picked up or delivered the following afternoon, or a later day if preferred. Just select your preferred time slot when checking out.
Orders scheduled for pickup will be kept at the Byward Fruit Market. If you've only ordered items from a single vendor, we may send you an email to let you know that we have your order waiting with that vendor; otherwise, Byward Fruit Market is the default pickup location.
We always aim to provide products that make our customers happy, but if you have a problem with your order then just email us directly and we’ll take care of it!
The total you see on your initial order confirmation includes your food costs, delivery fees, applicable taxes, and a $20 refundable charge to account for possible overweight items. This total isn't actually charged to your credit card, but is placed as a hold. What a "hold" means is that we can charge you up to that total amount (but no more) with a time limit of 7 days. Once your order has been picked, the $20 refundable charge to account for overweight items is voided and you'll have a new total that includes your food costs, delivery fees, and applicable taxes. This final total is then charged to your credit card after your order is delivered.
Most of the products on Best of Byward are sold by weight. Because not every animal or vegetable is the same we cannot predict the exact size of the item, only an average estimate. Because of this, we won't know the exact price of your weighted items until they are weighed in-store and packed. We add the refundable hold to account for any overweight items on your order, as we never charge you more than the initial total on your order summary.
While certain individual items may be a little more expensive in the end due to weight, your $20 refundable credit card hold will always be refunded on your order before we bill you.
For example: Let's say you order 1kg of chicken breast at $10/kg. The total on your order summary will be 1kg x $10/kg = $10, plus your $20 refundable credit card hold, which brings you to $30. When those chicken breasts are weighed, let's say they come to 1.3kg. At the same price, you will have 1.3kg x $10/kg = $13. Before the order is billed, your refundable credit card hold will be refunded and you will only pay for the $13 of product packed in your order.
The delivery charge starts with a base fee. There may be additional fees based on a) distance from the Market, and b) weight of the order. Due to higher fuel prices, effective July 2, most local orders will cost $12+ HST. Charge to the further outlying areas will be $16 + HST.
You can contact us through our contact page! We will be happy to assist you.
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.