Most of the products on Best of Byward are sold by weight. Because not every animal or vegetable is the same we cannot predict the exact size of the item, only an average estimate. Because of this, we won't know the exact price of your weighted items until they are weighed in-store and packed. We add the refundable hold to account for any overweight items on your order, as we never charge you more than the initial total on your order summary.
While certain individual items may be a little more expensive in the end due to weight, your $20 refundable credit card hold will always be refunded on your order before we bill you.
For example: Let's say you order 1kg of chicken breast at $10/kg. The total on your order summary will be 1kg x $10/kg = $10, plus your $20 refundable credit card hold, which brings you to $30. When those chicken breasts are weighed, let's say they come to 1.3kg. At the same price, you will have 1.3kg x $10/kg = $13. Before the order is billed, your refundable credit card hold will be refunded and you will only pay for the $13 of product packed in your order.
Orders placed before 4 pm can be picked up or delivered the following afternoon, or a later day if preferred. Just select your preferred time slot when checking out.
We always aim for make sure our customers love our products, but if you have a problem with your order just email us directly and we’ll take care of it!
The delivery charge starts with a base fee. There are additional fees based on a) distance from the Market, and b) weight of the order. Most local orders will cost about $8 +HST.
Your order will initially appear as a hold, not a charge; this is the order total before your order has been picked. Once your order has been picked, you will be charged for what you received. The purchase will appear under 'Best of Byward' as a single charge on your statement.
You can contact us through our contact page! We will be happy to assist you.